• Why doesn’t the Tribal Merch Store ship to my address?

    If you receive the following error during the check out process at the Tribal Merch Store: This order can’t be shipped to the address you entered. Review your address to ensure that all fields have been entered correctly and try again. It is because unfortunately, either due to crazy tax…

  • Where can I find my invoices?

    We don’t have a billing portal (yet) and the only place to get your invoices is via email, if you can’t find them you might want to check your junk mail. Invoices are sent to the primary account holder only, so if you need them to go to another person,…

  • How do I remove a member?

    Only group Leaders and group Owners can add and remove members. So, if you are the group leader/owner you can go to the Members tab of the group and find the member that you want to remove, click on the sprocket icon dropdown and click on Remove from Club. If…

  • I’m a vendor, can I promote stuff in my Products User Group?

    In the Tribal Community, we have built a specific area for Product User Groups. For example, we have User groups for Datto, ConnectWise, HaloPSA, Kaseya and many more. users. We create these groups when there has been enough conversation around a particular product inside the Tribe to warrant them having…

  • What are the Vendor/Product Mini-Tribes / User-Groups?

    hen there is enough interest shown by the Tribe in a specific Product or Vendor, we will start a dedicated Mini-Tribe / User Group so that more conversations about that particular vendor can take place in a dedicated section inside the Community. Tribers will have to click a JOIN button…

  • How do I start a User Group (Mini-Tribe) for a Vendor / Product?

    If you’re a Vendor serving the MSP Industry or just an avid fan of a particular product / vendor and you’d like us to consider creating a dedicated User Group / Mini-Tribe for a product/vendor, simply send us an email to help@thetechtribe.com with the folllowing details: Vendor Name: Product Name:…

  • Do the Group Roles stay the same forever?

    We recommend you rotate the Group Roles (Group Leader & Group Timekeeper) every 3 months to give everyone a go and so that one person isn’t always doing the Heavy Lifting.You can do this simply either by someone else raising their hand to take on the role, or by using…

  • How do we let a new member into the Group?

    If you advertise for a new member and someone applies, then we recommend your current Group Leader jumps on a short call with them to work out whether they will be a fit.  If they seem like they’ll be a fit – then you should invite them on their first…