• Will your Agreements / Templates work in my Country?

    Whilst Nigel is based out of Australia, around 82% of the 1,000’s of MSPs that are members are from outside Australia (mostly USA, Canada, NZ, Europe and the UK). So, we build all our templates, training & resources fairly generically to be (nearly) ready for use in most countries around…

  • I’d like to talk about a Partnership with The Tech Tribe

    We typically get contacted by Vendors in the MSP space 3-5 times a week inquiring about partnering with the Tech Tribe. However at this stage, we don’t have any Vendor Partnership offerings and we don’t offer any advertising inside our Tribe. Currently, the only thing we can offer you is…

  • Can Nigel answer my email/message or help me with 1:1 Coaching?

    Hi there – Nigel here 🤓 As you might imagine, with thousands of users in our Tech Tribe and many more thousands of followers, I get asked for my advice / tips / coaching and to pick my brain pretty regularly. And I would LOVE to respond and help with…

  • I’m locked out of my account, what happened?

    Ay yai yai! It looks like you have tried the incorrect password too many times in the past 6 hours 😓 Our firewall has locked you out for your security to prevent any bad guys out there from brute-forcing their way in. If you happen to be one of those…

  • Can I have a Word Doc version of a checklist/template?

    We believe Microsoft Word is quite possibly the worst tool in the world to store & manage Checklists 🙃 So, whilst we create a lot of our Checklists & Surveys in Word, depending on their use case, we quite often upload them as PDFs. The reason do this is to…

  • Why can’t I edit one of my existing posts?

    The software we use to run the Tribal Community allows you to edit a post up to 30 minutes after you post it. This allows you to fix any mistakes or make any tweaks you feel would make it better. After the initial 30 minutes, the system then automatically locks…

  • Can I post Affiliate Links?

    At the moment we don’t allow affiliate links to be posted in the Tribe. The main reason is that if we did allow it, the flood gates would open to people posting affiliate links willy-nilly. (willy-nilly = Aussie slang for LOTS 🤓). The integrity of the conversations in our Community…

  • Can I use an email address like info@, accounts@, or sales@ to join?

    The CRM system that we use (ActiveCampaign) for some reason doesn’t like working with generic role based email addresses such as info@ admin@ & sales@ and quite often won’t send emails to those addresses with no rhyme or reason 😢 We have asked them a few times to consider adjusting…

  • Can I update the Image used on my Product Listing in the Product Vault?

    Inside our Tech Tribe Community, we have a Product Vault where our members can find out about and review Products that serve the MSP Industry. Up the top of each Products listing, there is a Preview Image that looks like this: When a user clicks on the image, they will…

  • Can I put a time-limited offer in my Tribal Perk?

    At the moment, we don’t allow time-limited offers or time-bound price increase notices in the Tribal Perks section of our Portal. As you might know, we work very hard curate and maintain a very high Signal:Noise ratio inside our Tribal Community so all the discussions, notifications and announcements are deeply…