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My first Invoice isn’t showing in the Stripe Customer Portal?

When you first joined the Tech Tribe, our billing engine (ThriveCart) emailed you a copy of your first Invoice/Receipt (from receipts@thrivecart.email).

However, if you can’t find that email and are needing a copy for your accounting records, you will notice that your first months Invoice doesn’t show up in the Stripe Customer Portal (linked to from this page).

If you need a copy of this first months Invoice/Receipt, simply shoot us email on help@thetechtribe.com and we’ll re-send you a copy ASAP.

The reason for why this happens is below 👇

Why does this happen?

At the moment, we use a billing engine called ThriveCart.

When you join the Tech Tribe, ThriveCart gathers all your billing details and sets up a Subscription in Stripe to bill you every month for your membership.

However, for some reason, ThriveCart don’t include the first months payment in the Stripe Subscription they create and instead processes this first payment as a completely separate, non-related payment in Stripe.

And since the Stripe Customer Portal only shows Invoices from the Subscription Billing Engine, this means that your very first payment never shows in there.

(we have asked both ThriveCart & Stripe to fix this many times however they never have)

We’re planning on replacing ThriveCart shortly and when we do, this limitation won’t exist anymore for new members.

In the meantime, if you can’t find the email you were sent with you first months Invoice/Receipt, simply shoot us an email on help@thetechtribe.com and we’ll send on over a copy 🤓

NOTE: all future payments AFTER the first months payment show up perfectly in the Stripe Customer Portal – it’s just the first months one that’s the issue.

Updated on August 22, 2022

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