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The Tribal Support Experience
Solution home
The Tech Tribe
The Tech Tribe
General
Can I use the Tech Tribe name or branding on my website?
Can I pick your brain / get your input / receive coaching / ask some advice privately?
Can you recommend me a Vendor or Product?
Do you have an Affiliate / Referral Program?
My Membership
Why is the Tech Tribe so cheap?
I didn’t receive my login details after I joined?
Is there any commitment or is it just month to month?
Can I use an email address like info@, accounts@, or sales@ to join?
How do I update my Physical Address for the Tribal Map?
Can we arrange a phone/video call before I join?
I haven’t received my login details
I’m locked out of my account, what happened?
How do I update my email address?
How do I disable an Extra Team Member?
How do I change my Password?
How do I add my team to the Tribe?
How do I update my profile photo?
Can I add my other office locations to the Tribal Map?
What happened to the old Coupon Code way of adding Team Members?
How can I update my company name?
Vendors
I’m a Vendor, can I join The Tech Tribe?
I'm a Vendor, can I post in the Community?
I’m a vendor, can I contact Tech Tribe members directly?
I’m a vendor, can I promote stuff in my Products User Group?
Can I sponsor or partner with the Tech Tribe?
Can I update the Image used on my Product Listing in the Product Vault?
How do I start a User Group (Mini-Tribe) for a Vendor / Product?
Can I put a time-limited offer in my Tribal Perk?
Tribal Perks Requirements
Can I add multiple entries for all the features of my Product / Platform?
Tribal Accountability Groups
What are Tribal Accountability Groups?
Are Tribal Accountability Groups Free?
How often will there be Matchmaking Sessions?
Will I be a part of my Tribal Accountability Group forever?
Why is there a maximum of 6 people?
Will the meetings be facilitated by someone from the Tech Tribe?
Can I skip a meeting if something comes up?
What happens if I want to leave my Group?
What happens if we lose a member?
Do the Group Roles stay the same forever?
What happens if a member doesn’t show up?
Will my Tribal Accountability Group ever close?
Can we tag Nigel or other staff members into our conversations?
Can we change our meeting cadence to something other than Bi-Weekly?
What if I miss out on the Intake Process (aka Matchmaking)?
Can we setup our Tribal Accountability Group on Facebook, WhatsApp or LinkedIn?
Why only 1, 2 or 3 Big Rocks?
How do we let a new member into the Group?
Will you help us fill vacancies in our groups during the next round of matchmaking?
How do I remove a member?
Billing
Why doesn’t the Merch Store ship to my country?
Can I PAUSE my Tech Tribe Membership?
Can I PAUSE my Account if I’m on an Annual Plan?
How do I RESUME my paused membership?
Can I pay in my local currency instead of USD?
How do I CANCEL my membership?
Can you send invoices to a separate email?
How do I update my credit card details?
How is GST managed for Aussies?
Can I change my billing date?
Can I rejoin the Tribe after my account has been Cancelled?
How is VAT Managed for UK Members?
Where can I find my invoices?
My first Invoice isn’t showing in the Stripe Customer Portal?
My bank/country doesn’t allow recurring billing on credit cards, is there another way to pay for my membership?
Why do I have an International Charge from my bank?
Using the Community
How can I get help from other members?
What Platform is the Tribal Portal built on?
Can I post Affiliate Links?
Can I obscure my name, use only my initials or post in the Tribe Anonymously?
Why can’t I edit one of my existing posts?
What are the Vendor/Product Mini-Tribes / User-Groups?
The Anonymous Posting Guidelines
How do I get a Signature in the Community?
Training & Resources
Will your Agreements / Templates work in my Country?
Can I have a Word Doc version of a checklist/template?
Tribal Marketing - Blog Posts
How do I use the Tribal WordPress Plugin?
Will I get penalized by Google for duplicate content?
Will I get any SEO juice from posting Blog Articles?
Should I include links to the image source in my Posts?
Do I need a special license for any of the Photos / Images?
What are the H2 and H3 Tags for?
I’m getting an error when trying to activate the Tribal WP plugin with my API key
I received a DCMA or Copyright Notice on Images you gave me?
Why aren't the Marketing Campaign Blogs automatically imported into the Wordpress Plugin?
Tribal Marketing - Print Campaigns & Postcards
Who should I send Postcards to?
Who can Print and Send my Campaigns and Postcards?
Who can customize my Postcard Design?
Do I need to setup a Landing Page for each Postcard?
Tribal Marketing - Nurture Emails
What CRM should I use to send the Nurture Emails?
How often should I send Nurture Emails?
Tribal Marketing - Printed Newsletters
Who should I send Printed Newsletters to?
Should I Email or Physically Post my Printed Newsletter?
What’s the difference between the LEGACY Newsletter and the NEW Newsletter?
What paper size should my Print Shop print my Newsletter on?
Do you have any suggestions for a Print / Logistics shop?
Should I use the Auto-Generated version OR the Canva version?
Tribal Website Reviews
What is a Tribal Website Review?
Who is eligible to receive a Tribal Website Review?
My membership is paused, can I still participate?
How do I sign up for a Tribal Website Review?
If I do more than one entry, will I have a better chance of winning a Website Review?
If I don't win a Tribal Website Review, can I reenter next month?
Can I keep my Website Review Private?
Working with Nigel
Can I send a gift to Nigel?