We haven’t actually built the underlying Growably system ourselves (we wish).
Instead, we’ve built Growably on top of a platform called High Level (who is High-Level?).
Here's some High-Level limitations we’ve found to help you decide whether you want to use Growably or not:
LIMITED 2FA SUPPORT
High Level enforces 2FA on all users (awesome).
However, they currently only support SMS & Email as 2FA methods (not as awesome).
If this concerns you, then please don’t use Growably.
We would love if you would vote on this Feature Request to encourage High-Level to add more 2FA Options.
NO DIRECT PSA INTEGRATIONS
Since we are 1 of only 2-3 clients of High Level (out of 70,000+) that operate in the MSP Industry, there is no chance of us asking them to build a direct integration into a PSA and have them actually do it.
Luckily, there is a very healthy API plus Zapier and Integromat/MAKE integration so you can build out your own integrations if you have the need.
NO FEATURE REQUESTS
Since we didn’t build and don’t control the underlying platform and are only one out of the 70,000+ clients High-Level has we don't have any direct input on their Product Roadmap.
However, If you do have a Feature you'd love them to build, add it to the High-Level Ideas Board.
You're welcome to share your post inside the Tribal Community to see if any other members are happy to vote on it for you.
ACCESS TO DATA
Obviously, being your CRM vendor means that both us and High Level will have access to data you store in there.
That adds a layer of risk you need to take into account.
However, if you’ve been around the Tech Tribe world for any period of time, you’ll know that we have a ridiculously good reputation in the Industry that we protect fiercely. Using your data for our own purposes would be the fast road to completely ruining our reputation and business.
From a Security Perspective, we operate in a least privilege security model so that the ONLY people in our business that have access to client data are people that absolutely need it to be able to help deliver the product and provide Technical Support & Assistance to you.
We don’t currently believe there’s a single Marketing & Sales Automation vendor in the world that operates any differently, including the major players like InfusionSoft/Keap, Hubspot & ActiveCampaign.
Hopefully that covers all the major limitations / frustrations (that we know of).
If you’re happy with all of them – then get your account setup ASAP and get started!
If you ever notice a limitation that you think will frustrate Growably users and think we should list it on this page, shoot us an email to help@thetechtribe.com and we’ll get it added to this page.