1. The Tribal Support Experience
  2. Solution home
  3. Growably
  4. Mobile App
Open navigation

Why is this feature not showing in my Growably App?

If you've seen a Growably or High-Level video showing you a new feature on the Mobile App but that feature is not showing up on your phone, there's two main reasons this might happen.

REASON 1: YOUR APP NEEDS UPDATING


Double check in your App Store to make sure you're running the latest version of the Growably Mobile App. 


Even though Apple and Android usually automatically update apps when new releases are pushed, sometimes we find that you need to manually kick-start the App Update process from your Mobile. 


So, if you're not running the latest version - update it first and try again. 



REASON 2: DELAYED HIGH-LEVEL MOBILE APP RELEASE SCHEDULE


Whenever High-Level creates a new feature for their Mobile App, they release it in 3 phases as follows:


Firstly... They release it in the High-Level App (that you can find on the App Store)


Secondly... They release it in the LeadConnector App (that you can also find on the App Store - this is the grey


Lastly... they release it to Agencies like us (Growably). 


Because of this delayed release schedule, this means that sometimes it might take a few weeks from when High-Level first announces and releases a new Mobile App feature to when it actually shows up in the Growably Mobile App. 


Rest assured, it will get there shortly.


And, if you desperately need the feature urgently - then download either the High-Level Mobile App or the LeadConnector Mobile App and use your Growably Credentials to login and the feature you're looking for should be there (just without the Growably branding). 

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article